“Who you are speaks so loudly I cannot hear what you say.” Emerson
In an informal survey of peers and influencers, when asked, “In Leadership, what is your greatest challenge?” the most common response was, creating trust. I wholeheartedly agree.
Trust is earned, not conferred. Creating, nurturing and maintaining a healthy culture founded in trust is critical. Trust is not immutable, its fluid, constantly ebbing and flowing based on every relationship in the organization. Trust balance is vital to overall health of the company. Sounds daunting? It’s not when it’s acknowledged, attended to and there are understandings about conduct and behavior.
We are in the midst of a revolution: a cultural revolution. It’s not only in our streets, in our companies. What was once tolerated will no longer be acceptable behavior. Instead of lamenting on what’s slowing crumbling, my focus is on what we need to create. Follow me on the journey as we discuss what the new business paradigm will be.
Communicate openly and be available for questions. If your people feel like they can stop and ask you for support or your opinion, you have become a valued ally in their success. You are approachable, non-judgmental and know how to create energy of openness that makes people feel safe in communicating with you. You have established trust and are trusted. This trust is a gift and you should nurture it as if it’s the greatest asset you have.
As a leader, influencer and perceivably the power holder in the relationship, you will receive no greater offering, than open honest communication born of trust. Nurture this relationship by continually engaging in conversations both business and non-business related. Be with the whole human being. Know what’s important to them, who they are and what makes them happy. Be open, available, vulnerable and real in every conversation. The investment will reap huge rewards. Not only will you gain a foundation of trust, you will have loyalty and collaboration resulting in multi-leveled success for the individual and the organization.